Ordering and Prescriptions
- Do I need a prescription to order medications?
No. Complete an online medical consultation, reviewed by our prescribers. If treatment is suitable, they'll issue a prescription free of charge.
- Can I use an existing prescription?
No. We offer a free consultation reviewed by our prescribers, issuing a private prescription to eligible patients at no additional cost.
- Can I make a repeat order?
Yes. Sign in to your account on the website and select the option to make a repeat order.
- What if the pharmacist needs more information?
Our pharmacist will message you through your patient account. Ensure all required information is provided before 4pm for timely dispatch.
Delivery and Tracking
- How long does it take to process an order?
Orders are processed within 24 hours. Delivery times vary based on the chosen shipping method.
- How will my order be packaged?
All deliveries use plain packaging. No external labeling reveals the contents, ensuring privacy. A return address is included for returns if necessary.
- Can I track my order?
Yes. The confirmation email contains a tracking number to monitor your order's status.
- What if my order doesn’t arrive?
Contact us through your patient account or customer support. The team is available Monday to Sunday for assistance.
- What if my order can’t be delivered?
Royal Mail will attempt redelivery. After 18 days, undelivered orders return to our pharmacy. Contact us within 4 weeks to rearrange delivery.
Medications and Safety
- Are your medicines genuine?
Yes. All treatments are supplied by regulated UK authorized distributors, ensuring authenticity.
- What conditions do you treat?
We treat various conditions using remote prescribing where possible, ensuring safe and effective treatments.
- How do I know if a medication is suitable for me?
Our online consultation helps determine suitability. If unsure, consult your GP before ordering.
- What if I experience side effects?
Contact your GP or us immediately. For severe side effects, seek medical attention. For life-threatening emergencies, call 999.
- What if I have an emergency?
Contact 999 for emergencies. We are not appropriate for emergency care.
General Inquiries
- Why do I have to register?
To comply with regulations, we require account registration. All data is securely stored and accessible only for order processing.
- Can I cancel an order?
Cancellation is possible before the doctor reviews and accepts the order.
- What if my order is damaged?
Contact us through your patient account with the order number and photo of the damaged goods for investigation.
- Are there any restrictions on who can order?
You must be over 18 years old to order. Certain medications may have additional eligibility criteria. Check the product description for details.
- Can I return medications?
Due to regulations, we cannot accept returns of medications. Contact customer support for assistance with damaged or faulty items.
